Privacy Policy

Introduction

Crawl Space Heroes (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or contact us about our services.

By using our website or submitting your information through our contact or inquiry forms, you agree to the practices described in this policy. If you do not agree, please do not use our website.

Information We Collect

We collect information you voluntarily provide when you fill out a form, call us, or otherwise contact us. This may include:

• Full name
• Phone number
• Email address
• Property address
• Description of your crawl space issue or service needed

We may also automatically collect certain non-personal information when you visit our website, including:

• IP address and browser type
• Pages visited and time spent on the site
• Referring website or search terms used to find us

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and schedule inspections or services
• To provide quotes, estimates, and follow-up communication
• To send appointment reminders or service-related updates
• To improve our website and the services we offer
• To comply with legal obligations

Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

• Service providers: We may share information with trusted third-party tools (such as our CRM or scheduling software) that help us operate our business. These providers are required to keep your information confidential.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business transfers: In the event of a merger or acquisition, your information may be transferred as part of that transaction.

Cookies

Our website may use cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use our site.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of our website.

We may also use third-party analytics tools (such as Google Analytics) that place their own cookies to help us understand website traffic and usage patterns.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

While we strive to protect your information, we cannot guarantee its absolute security. We encourage you to use caution when sharing personal information online.

Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policy of any third-party site you visit.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal obligations
• Opt out of future marketing communications at any time

To exercise any of these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes, we will update the effective date at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us: